Vhoops
I practically yelled at someone on the SBC customer service line today, for the first time. Normally I am very polite no matter how incompetent service from the company has been, because it can't be pegged to the person doing the phone shit. And I've been that person.
But today I was furious when I got another bill reminder to pay $50+, which I figured had to be wrong even if I had missed a month or two of payment, since I am on cheap-ass $5 flat rate. I figured that amount must have been for the "repair" from months ago that was mistakenly charged to me, and for which I had to call on, like, six different occasions and waste 20 minutes each time.
But I had forgotten that the last time, the person had mentioned an option to combine my SBC and Cingular bills, and I had elected that option. You save $3 a month by doing this, and now I recall gloating after I got off the phone and thinking I was some big-time hustler.
The woman on the line very sweetly wished me a Merry Christmas after explaining the bill, which is exactly what I would have done. Bitch.
But today I was furious when I got another bill reminder to pay $50+, which I figured had to be wrong even if I had missed a month or two of payment, since I am on cheap-ass $5 flat rate. I figured that amount must have been for the "repair" from months ago that was mistakenly charged to me, and for which I had to call on, like, six different occasions and waste 20 minutes each time.
But I had forgotten that the last time, the person had mentioned an option to combine my SBC and Cingular bills, and I had elected that option. You save $3 a month by doing this, and now I recall gloating after I got off the phone and thinking I was some big-time hustler.
The woman on the line very sweetly wished me a Merry Christmas after explaining the bill, which is exactly what I would have done. Bitch.
posted by Leena @ 4:41 PM
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